Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Delivery
Choose your product and any available options, select the required quantity, and add it to your cart. Proceed to checkout and provide your complete name, phone number and delivery address. After you submit the order, our team may contact you by phone or WhatsApp to confirm the details before processing it.
Kharrido currently accepts Cash on Delivery only. You will pay the amount confirmed for your order when the parcel is delivered. Please do not make payments to an unofficial account or person claiming to represent Kharrido.
Delivery is charged at Rs.219 for each distinct product in your cart. Additional quantities of the same product do not normally add another delivery charge.
For example:
• One product, quantity three: Rs.219 delivery
• Two different products: Rs.438 delivery
The complete amount will be shown at checkout before you place the order.
Most orders are delivered within 3–10 working days after confirmation. The actual time may vary depending on the product, destination, courier operations, public holidays and other circumstances outside our control.
Tracking information will be shared by SMS, WhatsApp or email when it becomes available. If you haven’t received an update after your order has been dispatched, contact us with your order number and phone number.
Contact us immediately with your order number, phone number and corrected address. We can usually update the details before the order is processed or dispatched. An address cannot normally be changed after dispatch.
Please contact us as soon as possible. We may change or cancel an order if it has not yet been processed or dispatched. Once processing or delivery has begun, cancellation or modification may no longer be possible.
Not always. Products may be sourced or dispatched separately, so different products can arrive in separate parcels or at different times. You may also receive separate tracking details for each parcel.
If you need to swap an item
Returns and Replacements
You may request return support within 7 days of receiving your order if the product is faulty, damaged, incorrect, different from its description, or incomplete.
Every request is reviewed based on the reason provided, the product’s condition and the supporting evidence. Approval is not automatic. If the claim is approved, the available resolution may be a return, refund or replacement.
Please contact Kharrido before returning or sending the product anywhere.
Contact Kharrido within 7 days of delivery. Provide your order number and clear photos or a video showing the received product, its packaging and the courier label.
Keep the product unused and retain the original packaging, accessories, tags and included items while your request is reviewed.
Contact us within 7 days of delivery and explain the problem clearly. Share photos or a video showing the parcel, courier label, packaging and the damaged or faulty area.
An unboxing video can make the claim easier to verify. Keep the product and all original packaging until you receive further instructions.
Check the complete package carefully, including internal compartments. If something listed in the product description or package contents is missing, contact us within 7 days of delivery.
Share your order number and clear photos or an unboxing video showing the received contents, packaging and courier label.
Markaz’s published return protection primarily covers products that are faulty, damaged, incorrect, different from their description or incomplete. A change of mind, personal preference, or customer-selected wrong size or colour is not guaranteed to qualify.
Contact us without using the product, and we will check whether any return or replacement option is available for your particular order.
A direct exchange for another size, colour or product is not guaranteed. Depending on the product and the reason for the request, an approved resolution may be a return, refund or replacement.
Contact us within 7 days of delivery, and we will submit the request for review where eligible.
Do not send the product to the sender address, supplier, courier or any other address yourself.
Kharrido will first submit your request through the official order-return process. If the request is accepted, we will provide the return or collection instructions issued for your case. Products sent without authorisation may not be accepted.
Submitting a request does not mean it has been approved. The product and supporting evidence must first be reviewed.
If the claim is accepted, we will inform you of the approved resolution and the next steps. A refund or replacement will be processed after the required return and inspection stages have been completed. Processing and courier times may vary.
Use our Contact Us form or the official phone or WhatsApp details displayed on Kharrido.pk.
When contacting us about an order, include your order number and registered phone number. For a return claim, contact us within 7 days of delivery and attach clear supporting photos or a video.