Return, Refund & Replacement Policy

Last updated: 11 August 2026

This Return, Refund & Replacement Policy explains when and how customers may report a product issue, request a return, and receive an approved refund or replacement for an order placed through Kharrido.pk.

Please read this policy before placing an order. By ordering from Kharrido, you agree to the conditions described below.

1. 7-DAY CLAIM PERIOD

Customers must contact Kharrido within seven calendar days of the recorded delivery date if a product:

• Arrives damaged or faulty
• Is different from what was ordered
• Is materially different from its description
• Is delivered in the wrong size, colour, model or variation
• Is incomplete or has a listed part or accessory missing
• Has another verified issue covered by the applicable product-return protection

The seven-day period begins on the date the courier records the parcel as delivered.

Contacting us after this period may make the request ineligible unless a longer period is required by applicable law or a separate written warranty applies.

2. ELIGIBLE RETURN REASONS

A return, refund or replacement request may be considered when:

• The customer received the wrong product
• The supplied size, colour, model or variation differs from the confirmed order
• The product is materially different from its description or displayed specifications
• The product arrived physically damaged
• The product is faulty when first received or does not function as represented
• The parcel or product is incomplete
• A listed accessory, component or included item is missing
• The quantity received differs from the confirmed quantity

Eligibility is subject to timely reporting, sufficient evidence, the product’s condition and verification of the claim.

Submitting a request does not automatically mean that it has been approved.

3. PRODUCTS DIFFERENT FROM THEIR DESCRIPTION

Small differences in colour, appearance or measurements may sometimes occur because of screen settings, lighting, photography, manufacturing variation or manual measurement.

A product will not necessarily be considered materially different if the variation:

• Was disclosed on the product page
• Falls within a stated measurement allowance
• Results only from screen, lighting or photography differences
• Does not materially change the product’s identity, purpose or advertised features

However, customers may submit evidence if they believe the received product is materially different from the description. Each request will be reviewed based on its facts.

4. CHANGE OF MIND AND CUSTOMER SELECTION ERRORS

Returns are not guaranteed for:

• A change of mind
• Personal preference
• Dislike of the colour, design, material or appearance where the product matches its description
• Ordering the wrong size, colour, model, quantity or variation
• Finding the same or a similar product at a different price elsewhere
• No longer needing the product
• Ordering a product by mistake

If you selected the wrong option, contact Kharrido immediately without opening or using the product. We may check whether any return or replacement option is available, but acceptance is not guaranteed.

This does not affect a claim where Kharrido or its fulfilment partner supplied a variation different from the one confirmed in the order.

5. RETURN CONDITIONS

Unless opening or limited testing was reasonably necessary to discover a fault, a returned product should be:

• Unused, unworn, unwashed and uninstalled
• Free from customer-caused damage
• Complete with all parts and accessories
• Returned with its original box or product packaging
• Accompanied by manuals, tags, labels, seals and included items
• In the same condition in which it was received

Customers must keep the outer courier parcel, shipping label and original product packaging while the claim is being reviewed.

Using, altering, washing, installing, repairing or damaging a product after delivery may affect return eligibility.

6. EVIDENCE REQUIRED

To review a return request, Kharrido may require:

• The Kharrido order number
• The customer’s name and registered phone number
• A clear explanation of the problem
• Photos of the complete received product
• Photos showing the damaged, faulty, wrong or missing part
• Photos of the outer parcel and shipping label
• Photos of the product packaging, accessories and included items
• A clear unboxing video, where available
• A short video demonstrating a functional fault
• Any additional information reasonably required to verify the claim

Photos and videos should be clear, unedited and sufficient to identify both the product and reported problem.

Failure to provide reasonably required evidence may delay the review or prevent approval where the issue cannot otherwise be verified.

7. UNBOXING VIDEOS

Customers are strongly encouraged to record a continuous unboxing video, especially for fragile, electronic, high-value or multi-piece products.

The video should show:

• The parcel before opening
• The visible shipping label
• The condition of the outer packaging
• The complete opening of the parcel
• The product and all included contents
• Any visible damage, incorrect item or missing component

An unboxing video can make a claim easier to verify. However, the absence of a video will not automatically invalidate every genuine claim if other sufficient evidence is available.

8. HOW TO REQUEST RETURN SUPPORT

Customers should follow these steps:

1. Contact Kharrido within seven days of delivery.

2. Provide the order number and phone number used for the order.

3. Explain the issue and provide the requested photos or video.

4. Keep the product, packaging, label, accessories and included items.

5. Do not use, repair, alter or send the product anywhere.

6. Wait while Kharrido submits and follows the claim through the applicable order-return process.

7. Follow the case-specific instructions provided by Kharrido.

Because the source order is managed through Kharrido’s fulfilment account, customers must submit their request to Kharrido rather than attempting to contact or return the product directly to the supplier or fulfilment partner.

9. CLAIM REVIEW

Kharrido may review the information provided and submit the claim to the relevant supplier or fulfilment partner for verification.

The review may consider:

• Whether the request was submitted within seven days
• Whether the order and customer details can be verified
• Whether the evidence supports the reported issue
• Whether the product matches the confirmed order
• Whether the product was used or damaged after delivery
• Whether all packaging, accessories and included items were retained
• Whether the issue falls within the applicable return protection

Kharrido will inform the customer when additional information or action is required.

10. RETURN APPROVAL

A return must be approved before the product is handed to a courier or sent anywhere.

Initial acceptance of photos, videos or other details does not necessarily mean that the return, refund or replacement has received final approval.

Approval may remain subject to:

• Collection or receipt of the returned product
• Inspection of the product and packaging
• Confirmation that all parts and accessories were returned
• Verification that the reported problem was not caused after delivery
• Completion of the supplier or fulfilment partner’s review

11. RETURN OR COLLECTION INSTRUCTIONS

Do not send the product to:

• The sender address printed on the parcel
• A courier office
• A supplier
• A warehouse
• Kharrido’s contact address
• Any other address found online or provided by an unauthorised person

If the request is accepted for return, Kharrido will provide the case-specific collection or return instructions received through the official return process.

Depending on the order and location, the process may involve courier collection or another approved return method.

Kharrido cannot guarantee acceptance or reimbursement for a product returned without prior authorisation.

12. RETURN SHIPPING COST

Customers will not be charged return shipping for an eligible product claim that has been approved through the official return process.

Do not independently pay a courier or arrange shipment unless Kharrido has given you written instructions to do so.

Costs incurred through an unauthorised return method may not be reimbursed.

13. INSPECTION OF RETURNED PRODUCTS

A returned product may be inspected after it is received.

Inspection may confirm:

• The identity of the returned product
• The reported damage, fault or difference
• The product’s condition
• Whether all accessories and included items are present
• Whether the product shows signs of customer use, alteration or damage
• Whether the claim qualifies for a refund or replacement

If the returned product does not match the claim, is incomplete, or has been damaged through use or improper handling, the requested resolution may be refused.

14. AVAILABLE RESOLUTIONS

If a claim is approved, the available resolution may be:

• Return and refund
• Replacement with the same product
• Replacement with the correct variation
• Provision of a verified missing item or component
• Another resolution agreed with the customer

The available resolution depends on the nature of the problem, product availability and the outcome of the review.

The customer’s preferred resolution may be considered, but a particular resolution cannot always be guaranteed.

15. REPLACEMENTS AND EXCHANGES

A replacement generally means replacing a verified faulty, damaged, wrong, different or incomplete product with the correct or functioning product.

A direct exchange based only on personal preference—for example, changing a correctly supplied size, colour or product—is not guaranteed.

Replacement availability depends on stock. If the same product or variation is unavailable, Kharrido may offer a refund or another appropriate resolution after approval.

A replacement product may have its own delivery and processing period.

16. REFUND AMOUNT

For an approved full refund, Kharrido will inform the customer of the amount approved for the affected product.

Where only part of an order or a missing component is affected and the customer keeps the remaining product, the resolution may be limited to the affected portion or may take another reasonable form.

Customers will not be charged approved return-shipping costs.

Any treatment of the original delivery charge will depend on the reason for the claim, the approved resolution and any rights that apply under Pakistani law. The complete approved refund amount will be communicated to the customer.

17. REFUND METHOD

Because Kharrido currently accepts Cash on Delivery, an approved refund cannot normally be handed back by the delivery courier.

Kharrido will request the information needed to send the approved refund through an available method, such as a verified bank account or supported mobile wallet.

The account or wallet details should belong to the customer or another person expressly authorised by the customer. Kharrido may request reasonable verification before releasing a refund to prevent fraud or payment to the wrong recipient.

Customers should never publish banking or wallet information publicly. Such information should be provided only through Kharrido’s official support channel when requested.

18. REFUND PROCESSING TIME

Refund processing begins after:

• The return has been approved
• The product has been returned when return is required
• The required inspection and verification have been completed
• The final resolution and refund details have been confirmed

The review, return transit, inspection and payment stages may require different amounts of time. Kharrido will provide updates when available, but cannot guarantee an exact completion date where third-party review, courier or payment processing is involved.

Once Kharrido sends an approved refund, the receiving bank or wallet provider may require additional time to credit it.

19. NON-RETURNABLE OR INELIGIBLE REQUESTS

A request may be refused where:

• It was submitted after the seven-day claim period
• The customer cannot provide sufficient order or claim information
• The product was used beyond what was reasonably necessary to inspect it
• The product was washed, worn, installed, altered or repaired
• The product was damaged through misuse, accident or improper handling after delivery
• Parts, accessories, packaging or included items are missing
• The product matches the confirmed order and description
• The issue concerns a disclosed measurement or appearance variation
• The request is based only on a change of mind or customer selection error
• The product was returned without authorisation
• The returned item is not the same item originally delivered
• The claim appears fraudulent, misleading or abusive
• A product-specific restriction disclosed before purchase applies

Any product-category restriction should be interpreted consistently with applicable Pakistani law and does not remove rights that cannot legally be excluded.

20. HYGIENE-SENSITIVE, SEALED AND PERSONAL-USE PRODUCTS

Certain personal-use, cosmetic, hygiene-sensitive, consumable or sealed products may be unsuitable for return after opening unless they arrived damaged, faulty, incorrect, incomplete or materially different from their description.

Any restriction will depend on the product, its condition, the nature of the issue and applicable law.

A product-specific restriction does not prevent a customer from reporting a genuine eligible issue within the seven-day claim period.

21. WARRANTIES

The seven-day return-support period is not the same as a manufacturer’s warranty.

Some products may include a separate supplier or manufacturer warranty. A warranty applies only when it is expressly stated on the product page, packaging, warranty card or order communication.

Kharrido does not create or extend a product warranty merely by selling a product. After the seven-day claim period, warranty requests may need to be handled under the separate terms of the applicable supplier or manufacturer.

22. REFUSED CASH-ON-DELIVERY PARCELS

Refusing a parcel at delivery is not the same as completing an approved return.

Customers should not accept and pay for a parcel that clearly displays delivery details belonging to another person or order. For other concerns, contact Kharrido for guidance.

Repeated refusal of confirmed orders without a valid reason may affect whether Kharrido accepts future Cash-on-Delivery orders from that customer.

23. FRAUDULENT OR ABUSIVE CLAIMS

Kharrido may refuse a claim and restrict future orders if there is reasonable evidence of:

• False or altered photos or videos
• Substitution of the delivered product
• Intentional product damage
• Misrepresentation of missing items
• Repeated abusive claims
• Threats, fraud or attempts to obtain both the product and refund improperly

This section will not be used to deny a genuine claim merely because a customer has raised a complaint.

24. ORDER CANCELLATIONS

This policy primarily applies after delivery.

If you wish to cancel an order before delivery, contact Kharrido immediately. Cancellation may be possible before processing or dispatch but cannot be guaranteed afterward.

Complete cancellation and delivery information is available in our Shipping & Delivery Policy.

25. CUSTOMER RIGHTS

Nothing in this policy excludes, limits or replaces any customer right or remedy that cannot legally be excluded under the applicable laws of Pakistan.

If a provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply to the extent of that conflict.

26. POLICY UPDATES

Kharrido may update this policy when its products, fulfilment arrangements, return processes or legal obligations change.

The updated version will be published on Kharrido.pk with a revised “Last updated” date.

The policy in effect when an order was placed will generally apply to that order unless a change is required by law.

27. CONTACT KHARRIDO

To report a damaged, faulty, wrong, different or incomplete product, contact Kharrido through the Contact Us page or the official contact details displayed on Kharrido.pk.

Submit your request within seven days of delivery and include:

• Your order number
• Your full name
• The phone number used for the order
• A clear description of the issue
• Supporting photos or video

Do not return or send the product anywhere until Kharrido provides authorised instructions.