Most orders are delivered within 3–8 working days after confirmation. Delivery time may vary depending on your location, product availability and courier operations. We’ll share tracking information when it becomes available.

Please contact us as soon as possible if you need to change or cancel your order. We can usually help before the order has been processed or dispatched. Once it has been dispatched, changes or cancellation may no longer be possible.

Send us your order number, phone number and complete corrected address immediately. We can update the address only if the order has not already been processed or dispatched.

Tracking details will be shared by SMS, WhatsApp or email once your order has been dispatched. If you haven’t received tracking information, contact us with your order number and phone number.

Contact us as soon as possible after delivery and share your order number along with clear photos or a short video of the product, packaging and shipping label. Please keep the original packaging while we review the issue and guide you through the available resolution.

Products may be sourced and dispatched separately, so items from the same order can occasionally arrive in different packages or at different times. If this applies to your order, we’ll provide the available shipment details.