Last updated: 11 August 2026
This Shipping & Delivery Policy explains how orders placed through Kharrido.pk are confirmed, processed and delivered. By placing an order, you agree to the terms described below.
- DELIVERY COVERAGE
Kharrido delivers to serviceable locations within Pakistan.
Delivery availability depends on the destination, product, supplier and courier network. Some remote or restricted locations may not be serviceable, may require additional time, or may need alternative arrangements.
If we cannot deliver an order to the address provided, we will contact the customer using the phone number or other contact details submitted at checkout.
Kharrido does not currently offer international delivery.
- CASH ON DELIVERY
Kharrido currently accepts Cash on Delivery (COD).
The customer must pay the amount confirmed for the relevant order or parcel when it is delivered. Please keep the payable amount available and ensure that someone is present at the delivery address to receive the parcel.
Customers should not make payments to unofficial accounts, phone numbers or individuals claiming to represent Kharrido.
- DELIVERY CHARGES
Kharrido currently charges Rs.219 for each distinct product in the cart.
Additional quantities of the same product do not normally add another delivery charge.
Examples:
• One product, quantity one: Rs.219 delivery
• One product, quantity three: Rs.219 delivery
• Two different products: Rs.438 delivery
• Three different products: Rs.657 delivery
Products sold as variations of the same main product are normally treated as one distinct product for calculating delivery charges.
The final delivery charge and total payable amount will be displayed during checkout before the order is submitted. The amount shown at checkout and confirmed for the order will apply.
Kharrido may revise its delivery charges in the future. Any change will apply only to orders placed after the revised charge becomes effective.
- ORDER CONFIRMATION
Submitting an order on Kharrido.pk does not automatically mean that it has been accepted for dispatch.
Our team may contact the customer by phone, SMS or WhatsApp to verify:
• The customer’s name and phone number
• The selected product and quantity
• The complete delivery address
• The total payable amount
• Any other information necessary to process the order
An order may remain on hold or be cancelled if the customer cannot be reached, provides incomplete or incorrect information, or does not confirm the order when confirmation is required.
- PROCESSING AND PRODUCT AVAILABILITY
Orders are processed after the required information and confirmation have been received.
All products are subject to availability. A product may become unavailable after an order has been submitted because supplier inventory can change.
If a product is unavailable or cannot be supplied, Kharrido may contact the customer to offer an available alternative or cancel the affected item or order. The customer will not be required to pay for an item that is cancelled before delivery.
- ESTIMATED DELIVERY TIME
Most local orders are expected to arrive within 3–10 working days after order confirmation.
Working days generally exclude Sundays and public holidays.
The delivery estimate is not a guaranteed deadline. Actual delivery time may vary because of:
• The customer’s location
• Product and supplier availability
• Order verification or processing requirements
• Courier capacity or operational delays
• Public holidays, severe weather or road conditions
• Security restrictions, strikes or service disruptions
• Incorrect or incomplete customer information
• Other circumstances outside Kharrido’s reasonable control
If a different delivery estimate is displayed for a particular product or communicated during order confirmation, that product-specific estimate will apply.
- CHINA-SOURCED OR SPECIAL-ORDER PRODUCTS
Some products may have a longer delivery period if they are specifically identified as China-sourced, imported or special-order products.
The estimated delivery period for such products should be displayed on the product page, during checkout or communicated before the order is confirmed. Customers should review that estimate before completing their order.
The standard 3–10-working-day estimate should not be assumed for a product that clearly displays a different delivery period.
- ORDER TRACKING
Tracking information may be shared by SMS, WhatsApp, email or another available communication method after dispatch.
Tracking information may not appear immediately after an order is processed because courier systems can require additional time to activate or update a shipment.
If you need help locating a dispatched order, contact Kharrido with your order number and the phone number used at checkout.
- SEPARATE PARCELS AND DELIVERIES
Different products in the same order may be sourced or dispatched separately.
As a result:
• Products may arrive in separate parcels
• Parcels may arrive on different dates
• Different couriers may handle different parcels
• Separate tracking details may be provided
Receiving one parcel does not necessarily mean that another product from the same order has been cancelled or omitted. Please check the available shipment information or contact Kharrido before reporting a missing product.
- COMPLETE AND ACCURATE DELIVERY INFORMATION
Customers are responsible for providing:
• Their complete name
• An active phone or WhatsApp number
• A complete house, building or street address
• The correct city, area and postal code, where applicable
• A nearby landmark when necessary
Kharrido and its delivery partners are not responsible for delays or failed delivery attempts caused by incomplete, incorrect or inaccessible delivery information provided by the customer.
- ADDRESS CHANGES
If you entered an incorrect delivery address, contact Kharrido immediately with your order number, registered phone number and complete corrected address.
We will try to update the information if the order has not been processed or dispatched. An address change cannot be guaranteed after processing or dispatch.
Changing the city or delivery area may affect service availability, delivery time or applicable charges. We will inform the customer if a material change is required before continuing with the order.
- ORDER CHANGES AND CANCELLATIONS
Contact Kharrido as soon as possible if you need to change or cancel an order.
A change or cancellation may be possible before the order has been processed or dispatched. Once processing, packing or delivery has begun, we may be unable to modify or cancel it.
Submitting a cancellation request does not confirm cancellation. Kharrido will inform the customer whether the request could be completed.
- DELIVERY ATTEMPTS
The courier may contact the customer before or during delivery. Customers should keep their registered phone number active and answer legitimate delivery calls.
Delivery may fail if:
• The customer cannot be reached
• No one is available to receive the parcel
• The customer refuses the confirmed order
• The address is incomplete, incorrect or inaccessible
• The courier cannot service the destination
• Payment is not available at delivery
A second delivery attempt is not guaranteed. If a parcel is returned after an unsuccessful delivery, the customer may need to place a new order, subject to product availability and any delivery charge shown for that new order.
- DELAYED ORDERS
If an order has not arrived within its estimated delivery period, contact Kharrido with:
• Your order number
• Your name
• The phone number used for the order
We will review the available order and courier information and assist with an update.
A delay does not automatically mean that the parcel has been lost or that an immediate refund or replacement has been approved.
- RECEIVING YOUR PARCEL
Before accepting a parcel, customers should check that the recipient details on the shipping label match their order.
Please retain the parcel packaging, shipping label and product packaging until you have checked the received product.
If the product is damaged, faulty, incorrect, different from its description or incomplete, contact Kharrido within 7 days of delivery. Do not send the product to the sender address or any other address without receiving instructions from Kharrido.
Eligibility, evidence requirements and available resolutions are explained in our Return, Refund & Replacement Policy.
- DAMAGED OR TAMPERED PARCELS
If a parcel appears visibly damaged, opened or tampered with at delivery, take clear photos or a video of the parcel and shipping label before opening it whenever reasonably possible.
Contact Kharrido promptly and keep:
• The received product
• The outer parcel
• The shipping label
• The original product packaging
• All accessories, tags and included items
• Any available photos or unboxing video
The report will be reviewed under our Return, Refund & Replacement Policy. Reporting a problem does not by itself guarantee approval.
- OWNERSHIP OF DELIVERY OPERATIONS
Kharrido may use third-party suppliers, fulfilment partners and courier companies to process and deliver orders.
Although we assist customers with order-related concerns, courier routes, delivery attempts and delivery times may be managed by independent service providers and can be affected by circumstances outside our direct control.
Nothing in this section removes any customer rights that cannot legally be excluded.
- CHANGES TO THIS POLICY
Kharrido may update this Shipping & Delivery Policy when its delivery methods, charges, coverage or operational requirements change.
The updated version will be published on Kharrido.pk with a revised “Last updated” date. The policy applicable when an order was placed will generally govern that order unless a change is required by law.
- CONTACT US
For questions about delivery, tracking, address corrections or a delayed order, contact Kharrido through the Contact Us page or the official contact details displayed on Kharrido.pk.
Please include your order number and the phone number used at checkout so we can locate the correct order.