Last updated: 11 August 2026
This Privacy Policy explains how Kharrido collects, uses, stores and shares personal information when you visit Kharrido.pk, place an order, contact customer support or otherwise interact with us.
By using Kharrido.pk or providing personal information through the website, you acknowledge the practices described in this Privacy Policy.
- ABOUT THIS POLICY
In this Privacy Policy:
• “Kharrido,” “we,” “us” and “our” refer to the operator of Kharrido.pk
• “Customer,” “you” and “your” refer to a website visitor, purchaser or person communicating with Kharrido
• “Website” refers to Kharrido.pk and its associated pages
• “Personal information” means information that identifies, relates to or can reasonably be connected with an individual
Kharrido operates an online shopping platform and may use third-party suppliers, fulfilment partners, couriers, hosting providers and communication services to process and deliver orders.
This Privacy Policy should be read together with our Terms and Conditions, Shipping & Delivery Policy, and Return, Refund & Replacement Policy.
- INFORMATION WE COLLECT
The information we collect depends on how you interact with Kharrido.
We may collect:
• Your full name
• Phone and WhatsApp number
• Email address, if provided
• Complete delivery address
• City, area, postal code and nearby landmark
• Products, variations and quantities ordered
• Order number, order status and order history
• Delivery and tracking information
• Customer-support messages
• Return, refund or replacement information
• Photos, videos or other evidence submitted for a product claim
• Refund-receiving details when a Cash-on-Delivery refund is approved
• Website usage, device and technical information
• Cookie and preference information
• Any other information you voluntarily provide
Please provide only the information reasonably required for your order or support request.
- INFORMATION PROVIDED DURING CHECKOUT
When you place an order, we collect the information needed to:
• Identify and contact you
• Confirm the selected product, variation and quantity
• Verify your delivery address
• Calculate and confirm the payable amount
• Process and fulfil the order
• Arrange Cash-on-Delivery shipment
• Provide delivery and tracking updates
• Handle cancellations, returns and product concerns
• Maintain appropriate order and business records
If required information is incomplete or incorrect, we may be unable to confirm, process or deliver the order.
- CASH-ON-DELIVERY INFORMATION
Kharrido currently accepts Cash on Delivery only.
Because payment is collected by the authorised courier when the parcel is delivered, Kharrido does not currently collect or store online card numbers through its checkout.
The courier or fulfilment provider may record payment and delivery-related information, including:
• The Cash-on-Delivery amount
• Whether payment was collected
• The parcel’s delivery status
• The date and time of delivery
• The name or acknowledgement of the recipient, where applicable
• Failed or refused delivery information
If Kharrido introduces online payments in the future, this Privacy Policy and the checkout information will be updated to explain how payment data is processed.
- ORDER CONFIRMATION AND COMMUNICATION
Kharrido may use the contact information provided at checkout to communicate with you by:
• Phone call
• SMS
• WhatsApp
• Email
• Website or customer-support message
Order-related communications may include:
• Verification of your name and contact details
• Confirmation of the product, variation and quantity
• Verification or correction of the delivery address
• Confirmation of the total payable amount
• Product-availability updates
• Dispatch and tracking information
• Delivery updates
• Cancellation information
• Return, refund or replacement support
• Important notices concerning your order
These operational communications are necessary to process and support your order and are not treated as optional promotional messages.
- INFORMATION COLLECTED AUTOMATICALLY
When you visit Kharrido.pk, certain technical information may be collected automatically by the website, hosting environment, security tools or related service providers.
This information may include:
• Internet Protocol address
• Browser type and version
• Device type and operating system
• Date and time of access
• Pages visited
• Referring page or website
• General interaction and navigation information
• Error, performance and diagnostic information
• Security and fraud-prevention signals
We use this information to operate, secure, maintain and improve the website.
- COOKIES AND SIMILAR TECHNOLOGIES
Kharrido.pk may use cookies and similar technologies.
Cookies are small files stored on your browser or device. They can help the website remember information and perform important functions.
Cookies used by the website may include:
• Essential cookies required for website security and operation
• Shopping-cart cookies that remember products added to the cart
• Checkout and session cookies
• Preference cookies
• Performance and diagnostic cookies
• Analytics cookies, if analytics services are enabled
• Advertising or marketing cookies, if such services are enabled in the future
Essential cookies may be necessary for the website to function and cannot always be disabled through the website.
You can control or delete cookies through your browser settings. Blocking certain cookies may affect shopping-cart, checkout or other website functions.
If Kharrido enables non-essential analytics or advertising technologies requiring consent, an appropriate cookie notice or consent mechanism should be provided.
- SHOPPING CART AND CHECKOUT COOKIES
The website may use temporary cookies or browser storage to:
• Remember products added to your cart
• Retain selected product variations and quantities
• Keep checkout sessions active
• Prevent accidental loss of entered information
• Support order submission
• Maintain website security
Some session cookies expire when you close your browser, while others may remain for a limited period to support shopping functionality.
- INFORMATION FROM OTHER SOURCES
Kharrido may receive information about an order from third parties involved in its processing or delivery.
These parties may include:
• Suppliers
• Fulfilment partners
• Warehouses
• Courier and logistics companies
• Customer-support providers
• Website and hosting providers
• Security and fraud-prevention services
The information received may include:
• Product availability
• Order-processing status
• Parcel and tracking details
• Delivery attempts
• Delivery confirmation
• Refused or failed delivery information
• Return collection and inspection updates
• Refund or replacement status
We use this information to manage and support your order.
- HOW WE USE PERSONAL INFORMATION
Kharrido may use personal information to:
• Operate and maintain Kharrido.pk
• Receive and process orders
• Confirm customer and order details
• Verify delivery addresses
• Check product availability
• Coordinate with suppliers and fulfilment partners
• Arrange parcel delivery
• Provide tracking and order updates
• Collect and verify Cash-on-Delivery status
• Respond to questions and support requests
• Process cancellations and address changes
• Review damaged, faulty, wrong or incomplete-product claims
• Arrange approved returns, refunds or replacements
• Prevent fraudulent or abusive orders and claims
• Protect customers, Kharrido and service providers
• Diagnose technical problems
• Improve website performance and customer experience
• Maintain financial, order and operational records
• Comply with legal, tax, regulatory and record-keeping obligations
• Establish, exercise or defend legal claims
• Send promotional communications where permitted
We will not use personal information for an unrelated purpose without an appropriate reason or notice.
- REASONS FOR PROCESSING INFORMATION
Depending on the circumstances, Kharrido processes personal information because:
• It is necessary to receive, confirm and fulfil an order
• It is necessary to provide requested customer support
• It supports Kharrido’s legitimate business and security interests
• The customer has provided consent
• It is necessary to comply with a legal or regulatory obligation
• It is necessary to protect legal rights or prevent fraud
• The information is required to establish or respond to a legal claim
Where processing depends on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing already completed and may not apply where information must be retained or used for another lawful reason.
- HOW WE SHARE INFORMATION
Kharrido may share personal information only where reasonably necessary for the purposes described in this policy.
Information may be shared with:
• Product suppliers
• Fulfilment and warehousing partners
• Courier and logistics companies
• Website hosting and technical service providers
• Communication providers
• Customer-support services
• Security and fraud-prevention providers
• Analytics providers, if enabled
• Professional advisers, such as accountants, auditors or legal advisers
• Government, regulatory, tax or law-enforcement authorities where legally required
• A successor or acquiring entity in connection with a lawful business transfer
Each recipient should receive only the information reasonably required for its role.
For example, a courier may require your name, phone number, delivery address, parcel details and Cash-on-Delivery amount to complete delivery.
- SUPPLIERS AND FULFILMENT PARTNERS
Kharrido may use third-party suppliers and fulfilment partners to source, pack, dispatch or support products.
For this purpose, we may share or make available information such as:
• Order number
• Ordered product and variation
• Quantity
• Customer name
• Phone number
• Delivery address
• Cash-on-Delivery amount
• Relevant order or return instructions
These parties may also provide Kharrido with processing, tracking, return and inspection updates.
Customers should contact Kharrido regarding their order rather than independently sending information or products to an unknown supplier or address.
- COURIER AND DELIVERY PARTNERS
To arrange and manage delivery, Kharrido or its fulfilment partner may provide courier companies with:
• Customer name
• Phone number
• Delivery address
• City and delivery area
• Nearby landmark, where supplied
• Parcel and order reference
• Cash-on-Delivery amount
• Delivery instructions
Couriers may contact customers directly and may maintain their own delivery and operational records.
Courier companies operate their own systems and may have separate privacy practices. Kharrido does not control every independent courier system, but will share only the information reasonably necessary for delivery and related support.
- WHATSAPP, SMS AND OTHER COMMUNICATION SERVICES
If you communicate with Kharrido through WhatsApp, SMS, social media or another external service, that service may process information according to its own privacy terms.
Information handled through such services may include:
• Your phone number or account identifier
• Profile information made available through the service
• Message contents
• Photos, videos and documents
• Date, time and delivery status of communications
Do not send passwords, card PINs, authentication codes or unnecessary sensitive information through these channels.
- CUSTOMER-SUPPORT AND CLAIM EVIDENCE
When you report a damaged, faulty, wrong, incomplete or materially misdescribed product, Kharrido may collect:
• Your order and contact details
• A description of the issue
• Photographs of the product
• Photographs of the parcel, label and packaging
• An unboxing video
• A video demonstrating a functional fault
• Details of missing parts or accessories
• Return, inspection and resolution information
This evidence may be shared with the relevant supplier, fulfilment partner, courier or other party responsible for reviewing and resolving the claim.
Please ensure that submitted photos or videos do not unnecessarily reveal private documents, financial information, unrelated individuals or the interior of your home.
- REFUND INFORMATION
Because Kharrido currently accepts Cash on Delivery, an approved refund may need to be sent through a bank account or supported mobile wallet.
When a refund is approved, we may request:
• Account-holder or wallet-holder name
• Bank or mobile-wallet provider
• Account number, IBAN or wallet number
• Other information reasonably required to verify the recipient
• Confirmation that the recipient is authorised by the customer
This information will be used to process and document the refund and prevent payment to an incorrect or fraudulent recipient.
Kharrido will not ask for your banking password, card PIN, one-time password or mobile-wallet login credentials.
- MARKETING COMMUNICATIONS
Where permitted, Kharrido may use contact information to send:
• Product announcements
• Promotions or discounts
• Shopping reminders
• Customer surveys
• Other marketing communications
You may ask us to stop sending promotional messages by:
• Using an unsubscribe option, where provided
• Replying with an opt-out request
• Contacting Kharrido through its official support channel
Stopping promotional messages will not prevent necessary order, delivery, return, security or policy communications.
Kharrido should not add customers to recurring promotional WhatsApp, SMS or email campaigns without an appropriate permission or other lawful basis.
- ABANDONED CARTS
If abandoned-cart functionality is enabled, information entered before checkout completion may be temporarily retained or used to remind you about products left in your cart.
Such reminders should be sent only where technically enabled and legally appropriate.
You may request that promotional abandoned-cart reminders stop. Essential technical records may still be retained temporarily for security, diagnostics or fraud prevention.
- PRODUCT REVIEWS AND USER CONTENT
If the website allows customers to submit reviews, comments, photos or other content, Kharrido may collect and display:
• The submitted name or display name
• Rating and review text
• Submitted photos or videos
• Date of submission
• Related product information
• Technical information used for spam and abuse prevention
Do not include phone numbers, addresses, financial details or other sensitive personal information in a public review.
Kharrido may moderate or remove content that violates its Terms and Conditions, privacy rights or applicable law.
- ANALYTICS AND WEBSITE IMPROVEMENT
If website analytics are enabled, Kharrido and its analytics provider may collect information about how visitors find and use the website.
This may include:
• Pages viewed
• Time spent on pages
• General device and browser information
• Approximate location based on IP address
• Referral source
• Website interactions
• Technical and performance events
Kharrido may use this information to understand website performance, identify errors and improve products, navigation and customer experience.
The website’s cookie notice should identify any non-essential analytics services actually enabled.
- ADVERTISING AND SOCIAL-MEDIA TECHNOLOGIES
Kharrido may in the future use advertising, remarketing or social-media technologies to measure promotions or show relevant advertising.
If enabled, these services may collect or receive:
• Cookie or device identifiers
• Website interaction information
• Pages or products viewed
• Referral and campaign information
• Purchase or conversion events
Kharrido should update its cookie disclosures and provide any required consent controls before enabling non-essential advertising trackers.
This section does not mean that every such technology is currently active.
- SALE OF PERSONAL INFORMATION
Kharrido does not sell or rent customer personal information as a standalone commercial product.
We may share information with service providers and business partners where necessary to operate the website, process orders, deliver products, prevent fraud or fulfil the other purposes described in this Privacy Policy.
- DATA RETENTION
Kharrido retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
• Process and support orders
• Manage delivery, returns and refunds
• Maintain business and accounting records
• Meet legal, tax or regulatory requirements
• Resolve disputes
• Prevent fraud and abusive activity
• Establish or defend legal claims
• Maintain website security
Different types of information may be kept for different periods.
For example:
• Cart and session data may be retained only temporarily
• Order and transaction records may be retained for several years where required for business, tax, accounting or legal purposes
• Support and return records may be retained while the matter remains active and for a reasonable period afterward
• Marketing information may be retained until consent is withdrawn, the customer opts out or the information is no longer required
• Security logs may be retained for a limited period appropriate to the relevant risk
When information is no longer required, Kharrido may delete, anonymise or securely dispose of it.
- DATA SECURITY
Kharrido takes reasonable administrative, organisational and technical measures to protect personal information against:
• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Improper disclosure
• Destruction
These measures may include access restrictions, secure website connections, software updates, account controls, backups and security monitoring.
However, no website, transmission method or electronic storage system can be guaranteed to be completely secure.
Customers should avoid sending unnecessary sensitive information and should immediately report suspicious communications claiming to represent Kharrido.
- DATA-BREACH RESPONSE
If Kharrido becomes aware of a security incident affecting personal information, we may:
• Investigate the incident
• Take reasonable steps to contain and remedy it
• Preserve relevant evidence
• Review the affected information and potential risks
• Notify relevant service providers or authorities where required
• Inform affected individuals where legally required or reasonably appropriate
Customers should contact Kharrido promptly if they believe their order information or communication with Kharrido has been misused.
- INTERNATIONAL PROCESSING
Some website, hosting, communication, analytics or technical service providers may operate systems or personnel outside Pakistan.
As a result, personal information may be processed or stored in another country where necessary to provide those services.
Where international processing occurs, Kharrido will take reasonable steps appropriate to the service and applicable requirements to protect the information.
- CHILDREN’S PRIVACY
Kharrido is not intended for children who are unable to enter into a legally binding purchase agreement.
A person under 18 should place an order only with the involvement and permission of a parent or legal guardian.
Kharrido does not knowingly seek to collect personal information directly from children for independent purchasing or marketing purposes.
If a parent or guardian believes that a child has provided personal information without appropriate permission, they may contact Kharrido to request review and appropriate action.
- YOUR PRIVACY REQUESTS
Subject to verification, applicable law and legitimate record-keeping requirements, you may contact Kharrido to:
• Ask what personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information that is no longer required
• Withdraw consent where processing depends on consent
• Object to or restrict certain uses of your information
• Opt out of promotional communications
• Ask a question about how your information is used or shared
Some requests may be limited where Kharrido must retain information to:
• Complete or document an order
• Meet legal, tax or accounting requirements
• Prevent fraud or misuse
• Resolve a dispute
• Exercise or defend legal rights
• Protect the rights and safety of others
- VERIFYING A PRIVACY REQUEST
Before responding to a request involving personal information, Kharrido may ask for reasonable information to verify:
• The requester’s identity
• The relevant phone number or email address
• The related order number
• The requester’s authority to act for another person
We will not disclose order or personal information to someone who cannot be reasonably verified as the customer or an authorised representative.
Do not send passwords, PINs or one-time authentication codes as part of a privacy request.
- CORRECTING ORDER INFORMATION
If your name, phone number or delivery address is incorrect, contact Kharrido immediately.
We may be able to correct the information before the order is processed or dispatched. Changes may no longer be possible after information has been sent to a supplier, fulfilment partner or courier.
We may keep an appropriate record of the original and corrected information where needed for order history, fraud prevention or legal compliance.
- EXTERNAL LINKS AND EMBEDDED CONTENT
Kharrido.pk may include links to or embedded content from third-party websites, social-media platforms or other services.
Those third parties may independently collect information, use cookies or track interactions according to their own policies.
Kharrido is not responsible for the privacy practices of an external service. You should review the relevant third party’s privacy information before providing personal information to it.
- AUTOMATED DECISIONS AND FRAUD CHECKS
Kharrido or its service providers may use order information and technical signals to identify potentially fraudulent, duplicate or abusive activity.
These checks may consider factors such as:
• Incomplete or inconsistent order information
• Repeated failed or refused Cash-on-Delivery orders
• Unusual order patterns
• Duplicate orders
• Website-security signals
• Previous verified misuse
An order may be held for manual confirmation or cancelled where there is a reasonable concern.
Customers may contact Kharrido if they believe an order was incorrectly restricted.
- LEGAL DISCLOSURES
Kharrido may preserve or disclose personal information where reasonably necessary to:
• Comply with applicable law or a valid legal request
• Respond to a court, regulatory or government authority
• Investigate fraud or unlawful activity
• Protect customers, Kharrido or service providers
• Enforce our Terms and Conditions
• Establish, exercise or defend legal claims
• Respond to an emergency involving safety or security
Kharrido will not voluntarily disclose more information than reasonably necessary for the relevant purpose.
- BUSINESS TRANSFERS
If Kharrido is reorganised, merged, sold or transferred, personal information may be disclosed to professional advisers, prospective purchasers or a successor business where reasonably necessary for the transaction.
Any successor receiving personal information should continue to handle it consistently with applicable privacy obligations and the purposes described in this policy, unless customers are notified otherwise.
- CHANGES TO THIS PRIVACY POLICY
Kharrido may update this Privacy Policy when:
• Website features change
• New payment or communication methods are introduced
• Service providers or fulfilment arrangements change
• Cookies, analytics or advertising technologies change
• Legal or regulatory requirements change
• Privacy and security practices are improved
The revised policy will be published on Kharrido.pk with an updated “Last updated” date.
Material changes may also be communicated through the website or another appropriate channel.
- CONTACT KHARRIDO
For a privacy question, correction request, deletion request, marketing opt-out or concern about the use of your information, contact Kharrido through the Contact Us page or the official contact details displayed on Kharrido.pk.
Please provide enough information for us to understand and verify the request, such as:
• Your full name
• The phone number or email address used
• The relevant order number, where applicable
• A clear explanation of your request
Do not include passwords, PINs, one-time authentication codes or unnecessary financial information.